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Understand Your Rights on parimtch

Our legal terms set out what you can expect from us and what we ask of you — covering account eligibility, data handling, dispute resolution and jurisdiction-specific access…

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parimtch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

parimtch operates under a framework that places your account rights and data security at its centre. Access to our platform depends entirely on the laws applicable in your region — we do not offer services where local regulation prohibits it. Our Terms of Use govern account

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creation, use of funds deposited via UPI, Paytm or PhonePe, and the conditions under which accounts may be suspended or closed. Any dispute arising from account activity is handled through the process described in our Terms, with jurisdiction determined by the governing law clause stated therein.
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We retain only the personal data necessary for account operation and fraud prevention, and we share no data with third parties except where required by law or necessary to process your transactions through UPI, Paytm or PhonePe rails.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us on Legal Matters

If you have a question about our terms, your data rights or a legal notice, our support team is available around the clock. Choose the channel that suits you and we will connect you with the right person to address your concern formally and promptly.

Team online

Live Chat

Our chat agents are available 24 hours a day. For legal queries, select the 'Account and Legal' category when you open a chat so your request reaches the correct team straight away.

Email Support

Send detailed legal enquiries, data-access requests or formal notices to our legal email address. We acknowledge all emails within one business day and aim to resolve within five business days.

Help Centre

Our Help Centre hosts policy documents, user-rights summaries and account-closure procedures. Search by topic or browse the Legal section to find the document relevant to your situation.

HOW WE HANDLE THIS

Explore How parimtch Manages Policy Areas

We apply consistent data-handling, security and transparency practices across every account on the platform.

Data Handling

We collect only the data needed to operate your account — name, contact details, payment identifiers for UPI, Paytm and PhonePe — and we do not sell or rent this data to any third party for marketing purposes.

Cookie Policy

Our site uses functional and analytics cookies to keep you logged in and to understand how pages are used. You can adjust cookie preferences at any time through the consent panel in your browser or account settings.

Account Security

Accounts are protected by password encryption and optional two-factor authentication. Any suspicious login attempt triggers an automatic alert to your registered email or phone number before access is granted.

Data Retention

We keep transaction records for the period required by applicable financial regulations in your jurisdiction. Once that period ends, data is deleted or anonymised unless you have an open dispute still under review.

Access Requests

You have the right to request a copy of the personal data we hold about you. Submit your request through our legal email channel and we will send a structured data package within thirty calendar days.

Requesting Changes

If any data we hold is inaccurate, contact us via live chat or email with proof of the correct detail. We will update our records and confirm the change in writing within five business days of verification.

Answers to Frequent Legal Queries

The questions below address what our terms cover, how your data is used, and what steps you can take if you need to access, correct or delete information linked to your account. If you need a more detailed answer, our legal email channel is the right place to write to us.

Access depends on local law and is available only where local regulation permits. We assess regional eligibility at the point of account creation and restrict access in areas where our service is not permitted under applicable law.

We collect your name, email address, phone number and payment identifiers linked to UPI, Paytm or PhonePe. We do not collect more data than is needed to verify your identity, process transactions and keep your account secure.

Transaction records are retained for the period required by the financial regulations applicable in your jurisdiction. Account data is held while your account remains active and for a defined period after closure as required by law.

Yes. Send your request to our legal email address with your account details. We will compile and send your data package within thirty calendar days, formatted clearly so you can read and store it without any special tools.

Contact us via live chat or email and provide evidence of the correct detail — such as a government-issued document. We will update our records and send written confirmation within five business days of completing verification.

Disputes are handled according to the process set out in our Terms of Use. Open a support ticket within the timeframe stated in the Terms, include relevant transaction references, and our team will investigate and respond in writing.

Submit an account-closure request through live chat or email. Any remaining wallet balance is settled before closure. Data is then retained only for the legally required period and deleted or anonymised once that window expires.

Understand Your Rights on parimtch

Contact Us on Legal Matters

Live Chat

Email Support

Help Centre

Explore How parimtch Manages Policy Areas

Data Handling

Cookie Policy

Account Security

Data Retention

Access Requests

Requesting Changes

Answers to Frequent Legal Queries

01 Who can access parimtch and is it available in my part of India?

02 What personal data does parimtch collect when I open an account?

03 How long does parimtch keep my transaction and account data?

04 Can I request a copy of all the data parimtch holds about me?

05 What should I do if I believe my personal data on parimtch is incorrect?

06 How does parimtch handle disputes about account decisions or transactions?

07 How do I close my account and what happens to my data after closure?

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