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How parimtch Handles Your Personal Data

At parimtch, we collect only the data we need to run your account, process your transactions, and keep your activity secure.

Data collected only as neededStored on encrypted serversNo third-party data salesRequest access or deletion anytimeIndia-applicable jurisdiction
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parimtch How parimtch Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, need to correct inaccurate details, or want to submit a deletion request, our privacy team is ready to help. Reach out through any of the channels below and we will respond within the timeframe set by applicable Indian data-protection requirements.

Team online

Email Privacy Team

Send a written request to our dedicated privacy address. We acknowledge all emails within 24 hours and aim to resolve data requests within 30 days as required by applicable law.

Live Chat Support

Our in-platform chat connects you to a human agent around the clock. Raise a privacy concern directly in the chat window and an agent will escalate it to the privacy team the same day.

Help Centre Ticket

Submit a formal ticket through the Help Centre portal. Attach any supporting documents for identity verification so we can process your request without delay.

HOW WE PROTECT YOU

Explore Our Data-Handling Commitments

We have structured our data practices around six core commitments — covering encryption, cookie control, account security, retention periods, third-party limits and your right to contact us directly.

End-to-End Encryption

All data in transit between your device and our servers uses TLS 1.2 or higher. Stored payment references — including UPI transaction IDs and Paytm tokens — are encrypted at rest using AES-256.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can review and withdraw consent for non-essential cookies at any time through the cookie preference panel in account settings.

Account Security Layers

Your account is protected by password hashing, two-factor authentication via SMS or authenticator app, and automatic session expiry after periods of inactivity. Suspicious login attempts trigger an instant email alert.

Data Retention Schedule

We keep account records for as long as your account is active and for up to five years after closure, in line with financial-record obligations under Indian law. Inactive accounts are flagged for review after two years.

Third-Party Data Limits

Only payment processors completing your UPI, Paytm or PhonePe transactions receive any slice of your data, and only the minimum required for settlement. No data is passed to advertising networks or analytics brokers.

Your Right to Request Changes

You may request a copy of all data we hold on you, ask us to correct inaccuracies, or ask for deletion where no legal retention obligation applies. Submit requests via email or Help Centre ticket for a logged, traceable response.

Your Privacy Questions, Clearly Answered

The questions below cover the most common things you may want to know about how parimtch handles your personal data — from what we collect and why, to how you can access, correct or delete it.

We collect your full name, email address, mobile number, date of birth and a government-issued identity document for verification. Once you make a deposit, we also store a reference identifier for the UPI, Paytm or PhonePe transaction used.

We share data only with payment processors needed to complete your UPI, Paytm or PhonePe transactions, and with authorities when required by Indian law. We do not sell or rent your data to marketers, data brokers or any unrelated third party.

We retain account and transaction records for up to five years after closure to meet financial and legal obligations under applicable Indian regulations. After that period, records are securely deleted or anonymised beyond recovery.

Yes. Submit a data-access request through the Help Centre ticket system or by emailing our privacy team. We will compile and deliver a full export of your account data within 30 days of verifying your identity.

You can update basic details — like your contact number — directly in account settings. For changes to identity documents or date of birth, raise a Help Centre ticket so our verification team can process the amendment securely.

We use strictly necessary cookies to keep your session active, and optional analytics cookies to understand how pages perform. You can turn off non-essential cookies at any time through the cookie preference panel in your account settings.

Yes. All communication between the mobile app or browser and our servers is encrypted using TLS 1.2 or higher. Sessions expire automatically after inactivity, and any login from a new device triggers a verification alert to your registered email.

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